RTI's equipment service philosophy is, "minimize RTI service equipment downtime to keep it generating revenue." The most expedient and practical method determined by RTI over the past 15 years has been for RTI equipment users to assist in the initial diagnosis and repair of their A/C service equipment when practical. This is accomplished by calling RTI Technical Support directly when an occasional issue arises. Calls are then fielded by RTI service technicians who can diagnose a problem "on-the-spot" by having the end-user service tech re-create the problem real time. If parts are required, RTI Tech Support will ship them via next day air. This method accomplishes several important objectives:
The end-user service technician becomes very familiar with the operation and troubleshooting of the A/C machine.
The end-user service tech gains valuable insight regarding maintenance practices for the unit.
Diagnosis of issues is resolved very quickly and correction in many instances occurs right on the spot.
48-Hour Service Turnaround
Because of RTI's equipment support philosophy, average time to get an RTI unit back up and running is 48 hours providing the end-user participates in the diagnostic/repair process as outlined above. In most instances (about 95% of the time) RTI Tech Support is able to get the RTI unit up and running as a result of the first call to Tech Support! Certainly, if the end-user with the assistance of RTI Tech Support is unable to remedy an operational or service issue, RTI will then dispatch the nearest authorized service center to go to the user's place of business and repair the unit.
Complete cover assembly quickly removes for unobstructed internal machine access.
All internal components are positioned for wide open service accessibility.
A lift out document storage pocket is provided for wide-open refrigerant filter access.
External mounted oil recovery and oil charge bottles do not require the equipment cover to be removed or opened for access.
A unique 2-piece, patent-pending KWIK-CHANGE "block" manifold assembly provides rapid removal & replacement to remedy most fluid path service issues.
RTI Technical Support Operations
RTI is renowned for its service support after the sale and has forged an excellent history of backing its equipment in the field with "life-time"
toll-free call technical support.
RTI toll-free Tech Service phone number (800-468-2321x 1).
Tech Service support, 8:00 AM - 5:00 PM EST/EDT, w/ extended coverage provided after 5:00PM weekdays & Saturdays.
RTI service techs will diagnose issues real-time with the dealership service tech ... if parts are required they are sent next day air.
RTI technical documents available/downloadable at www.rtitech.com & include operation manuals, wiring diagrams, flow schematics, technical service bulletins, etc.
RTI equipment unit is tracked by serial number ... every RTI unit has detailed service history for Tech Service reference.
RTI's 140+ factory authorized service centers throughout the United States and Canada stock RTI service parts and provide on-site repair service.
A unique 2-piece, patent-pending KWIK-CHANGE "block" manifold assembly provides rapid removal & replacement to remedy most fluid path service issues.